One of the biggest decisions for business owners starting the fit-out design process is whether they should use an independent designer, or use a fit-out company (or builder) with an in-house designer.
…and no, the answer isn't always "Use an independent designer".
There are great designers with extensive experience that work in both roles, so to simplify, I'm removing design ability from the comparison.
An independent designer works for their client, whereas the builder's designer works for the builder. This doesn't mean that having a designer acting as the principal consultant is always the best approach.
I've outlined a few differences to help illustrate the differences.
Independent designer acting as the principal consultant;
has only the client and the project in mind during the design process,
will add cost to the preliminary stage of the project,
can send construction documents out to tender for competitive quotes and aid in the tender process, and
can arbitrate disputes between client and builder.
A builder's in-house designer;
has the client and project in mind, but also must consider the builder's profitability,
lowers design costs by only documenting the project to a level of detail required for in-house construction,
generally won't provide drawings suitable for competitive quotes from other builders, and
can roll design fees into the build cost lessening expenses at the design stage.
There is a tipping point, which varies from project to project, where it makes sense to go out to tender. The project budget is a large component of the equation, but so is the time allocated for design and tendering.
Make sure you have sufficient time up your sleeve so the decision isn't made for you.
If you're still not sure which is the best fit, get in touch - I'm happy to answer further questions.